Welcome, seekers of the strange and collectors of the curious. At Beserk Home Store, we embrace the darkly delightful and the mystically macabre. Our realm is filled with gothic homewares, anime treasures, and creepy classics—each piece crafted to transform your abode into a sanctuary of shadow and wonder. Below, we’ve gathered answers to the questions most frequently whispered in the halls of our coven. Should you need further guidance, our keepers of knowledge are always near.

Products & Collections

What kinds of products do you offer?

We specialize in items that celebrate the dark, the fantastical, and the extraordinary. Our collections include:

  • Gothic Homewares: Elegantly dark decor to haunt your hearth.
  • Anime & Manga Collectables: From animated adventures to limited-edition figures.
  • Creepy Classics & Horror: Inspired by Edgar Allan Poe, Beetlejuice, and other masters of the macabre.
  • Fantasy & Sci-Fi: Pieces that transport you to otherworldly realms.
  • Disney with a Dark Twist: Unique items reimagining beloved tales like Alice in Wonderland and Beauty & the Beast.
  • And much more, including themes like Bats, Cats, Ghosts, and seasonal offerings for Halloween and Easter.

Are your products limited edition or exclusive?

Many of our items are limited edition or exclusive releases, crafted for true collectors. We recommend securing your treasures promptly, as they often vanish into the shadows once sold out.

Ordering & Account

How do I place an order?

Simply wander through our digital gallery, select your desired items, and proceed to checkout. You’ll need to provide your shipping details and payment information to complete your purchase.

Do I need an account to order?

While you can check out as a guest, creating an account allows you to track orders, save your dark preferences, and receive whispers of new arrivals and exclusive offers.

Can I modify or cancel my order after placing it?

Once an order is placed, our coven begins its work swiftly. Contact us immediately at [email protected] if you wish to make changes, but we cannot guarantee modifications once processing has begun.

Payment

What payment methods do you accept?

We accept the following forms of payment:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All transactions are encrypted for your security, ensuring your payment details remain as hidden as a ghost in the night.

Is my payment information secure?

Absolutely. We use advanced encryption to protect your data, so you can shop with the confidence of a vampire in a moonless night.

Shipping & Delivery

Where do you ship?

We ship our dark aesthetics worldwide, bringing gothic elegance to doorsteps across the globe. However, we are unable to deliver to select remote areas and parts of Asia—even our mystical carriers have their limits.

What are your shipping options and costs?

We offer two main shipping methods:

  • Standard Shipping – $12.95: Via DHL or FedEx. Orders are processed in 1-2 business days and typically arrive within 10-15 days after shipping. Ideal for those eager to adorn their space without delay.
  • Free Shipping: Available on orders over $50, using EMS. Delivery takes 15-25 days after shipping. Perfect for those who savor the slow-building anticipation of a classic horror tale.

How long does order processing take?

Our coven of curators takes 1-2 business days to carefully prepare your order, ensuring each piece is packed with the dark elegance it deserves.

Can I track my order?

Yes, once your order ships, you will receive a tracking number via email. Follow your package’s journey as it makes its way through the mortal realm to your haunted abode.

Note: Delivery times may vary during peak seasons, such as our spellbinding Black Friday events, or due to unforeseen circumstances in the mortal realm. We appreciate your understanding as we navigate the shadows to serve you.

Returns & Exchanges

What is your return policy?

If any item fails to meet your gothic expectations, you have 15 days from the date of receipt to initiate a return. Contact us at [email protected] to begin the process.

What items are eligible for return?

Most items in their original condition can be returned. However, limited-edition or personalized pieces may be subject to different rules. We strive for perfection, but even in the darkest tales, there’s room for resolution.

How long does it take to process a refund?

Once we receive your returned item, refunds are typically processed within 5-10 business days. The time it takes for the refund to appear in your account may vary based on your payment method.

Contact & Support

How can I contact customer service?

For any questions or concerns, reach out to our keepers of knowledge at [email protected]. We aim to respond within 1-2 business days.

What is your physical address?

Beserk Home Store
2503 Conference Center Way
Mclean, US 22102

Thank you for venturing into our domain. May your home forever be filled with dark wonders and mystical charm.

© Beserk Home Store