Welcome, keepers of the curious and collectors of the macabre. Within these shadowed halls, we understand that sometimes a mystical acquisition may not align with your haunted abode’s energies. This policy guides you through the ritual of returning or exchanging items from our dark collection.
THE RETURN PORTAL: ELIGIBILITY & TIMING
You may summon the return spirits within 15 days of receiving your dark treasures. The items must remain in their original mystical state—unused, unaltered, and accompanied by all original packaging and ritual components.
FORBIDDEN ARTIFACTS: ITEMS THAT CANNOT RETURN
Certain mystical items cannot be accepted back into our realm once they have left our sanctum:
- Opened Cosmetics & Potions – Once the seal is broken, the magic cannot be contained
- Collectables & Games – If removed from their original mystical packaging
- Personalized or Custom Enchanted Items – Artifacts crafted specifically for your dark energy
- Items marked as “Final Sale” or “Mystical Clearance” – These treasures have found their destiny
THE RITUAL OF RETURN: STEP-BY-STEP
Step 1: Summon Our Knowledge Keepers
Within 15 days of receiving your order, contact our customer service coven at [email protected] with your order number and the items you wish to return or exchange.
Step 2: Prepare Your Package
Carefully wrap the items in their original protective spells (packaging). Include all original components, documentation, and the reason for your return. We recommend using the same protective shipping magic you received.
Step 3: Send to Our Sanctum
Dispatch your package to our mystical headquarters:
Attn: Returns Coven
2503 Conference Center Way
Mclean, US 22102
We recommend using a tracked shipping method, as we cannot be responsible for packages lost in the void between realms.
Step 4: The Refund Incantation
Once our coven inspects and accepts your returned items, we will initiate the refund ritual to your original payment method within 3-5 business days.
EXCHANGE ENCHANTMENTS
If a different dark treasure calls to you, you may request an exchange for an item of equal or greater value. For exchanges of higher value, you will need to pay the difference through our secure payment gateways.
REFUND MANIFESTATION: TIMING & METHODS
The refund spirits work at their own pace, but typically manifest within 5-10 business days after we process your return. The method depends on your original payment incantation:
- Credit/Debit Cards (Visa, MasterCard, JCB): Refunds return to your original card
- PayPal: Refunds appear in your PayPal account
- Original shipping costs are non-refundable, unless the return results from our error
SUMMONING TEMPLATE FOR RETURNS
Use this incantation format when contacting our knowledge keepers:
To the Keepers of Beserk Home Store,
I wish to initiate the return/exchange ritual for my recent acquisition.
Order Number: [Your Order Number] Date of Arrival: [Date You Received Package] Items to Return/Exchange: [List Items with Descriptions] Reason for Return: [Please Describe] Preferred Resolution: [Refund / Exchange for Specific Item]
I await your mystical guidance,
[Your Name] [Your Email Address] [Your Phone Number – Optional]
QUESTIONS FROM THE VOID?
Our customer service coven stands ready to assist with any shadows of doubt:
Email: [email protected]
Sanctum Address: 2503 Conference Center Way, Mclean, US 22102
Response Time: Within 2-3 business days (our coven observes the ancient sabbaths)
May your dark collections always bring the perfect balance of mystery and delight to your haunted abode.
© Beserk Home Store | Where Dark Wonders Find Their Home