Welcome, seekers of the strange and guardians of the gothic. Within these shadowed corridors, we’ve crafted a guide to navigate the mystical journey of your acquisitions—from our sanctum to your haunted abode, and the rare occasion when a treasure must find a different destiny.

THE SHIPPING INCANTATION

ORDER PROCESSING & TIMELINES

Once your payment ritual is complete, our coven requires 1-2 business days to prepare your dark treasures for their journey. We observe ancient sabbaths and do not process orders during these sacred times.

SHIPPING METHODS & TIMEFRAMES

  • Standard Shipping (12.95): Using DHL or FedEx, your treasures will materialize within 10-15 days after departure from our sanctum.
  • Free Shipping: For orders over 50, we employ EMS mystical carriers. Your items will manifest within 15-25 days after their journey begins.

Note: Delivery to the mystical realms of Asia and certain remote territories may encounter dimensional disturbances and is not guaranteed.

THE RETURN PORTAL

Sometimes a mystical acquisition may not harmonize with your dwelling’s energies. We understand these rare occurrences and provide guidance for such circumstances.

ELIGIBILITY & TIMING

You may summon the return spirits within 15 days of receiving your dark treasures. The items must remain in their original mystical state—unused, unaltered, and accompanied by all original packaging and ritual components.

FORBIDDEN ARTIFACTS: ITEMS THAT CANNOT RETURN

Certain mystical items cannot be accepted back into our realm once they have left our sanctum:

  • Opened Cosmetics & Potions – Once the seal is broken, the magic cannot be contained
  • Collectables & Games – If removed from their original mystical packaging
  • Personalized or Custom Enchanted Items – Artifacts crafted specifically for your dark energy
  • Items marked as “Final Sale” or “Mystical Clearance” – These treasures have found their destiny

THE RITUAL OF RETURN: STEP-BY-STEP

Step 1: Summon Our Knowledge Keepers

Within 15 days of receiving your order, contact our customer service coven at [email protected] with your order number and the items you wish to return or exchange.

Step 2: Prepare Your Package

Carefully wrap the items in their original protective spells (packaging). Include all original components, documentation, and the reason for your return. We recommend using the same protective shipping magic you received.

Step 3: Send to Our Sanctum

Dispatch your package to our mystical headquarters:

Beserk Home Store
Attn: Returns Coven
2503 Conference Center Way
Mclean, US 22102

We recommend using a tracked shipping method, as we cannot be responsible for packages lost in the void between realms.

Step 4: The Refund Incantation

Once our coven inspects and accepts your returned items, we will initiate the refund ritual to your original payment method within 3-5 business days.

EXCHANGE ENCHANTMENTS

If a different dark treasure calls to you, you may request an exchange for an item of equal or greater value. For exchanges of higher value, you will need to pay the difference through our secure payment gateways.

REFUND MANIFESTATION: TIMING & METHODS

The refund spirits work at their own pace, but typically manifest within 5-10 business days after we process your return. The method depends on your original payment incantation:

  • Credit/Debit Cards (Visa, MasterCard, JCB): Refunds return to your original card
  • PayPal: Refunds appear in your PayPal account

Original shipping costs are non-refundable, unless the return results from our error or a cursed item.

SUMMONING TEMPLATE FOR RETURNS

Use this incantation format when contacting our knowledge keepers:

Subject: Return/Exchange Request – Order #[Your Order Number]

To the Keepers of Beserk Home Store,

I wish to initiate the return/exchange ritual for my recent acquisition.

Order Number: [Your Order Number] Date of Arrival: [Date You Received Package] Items to Return/Exchange: [List Items with Descriptions] Reason for Return: [Please Describe] Preferred Resolution: [Refund / Exchange for Specific Item]

I await your mystical guidance,
[Your Name] [Your Email Address] [Your Phone Number – Optional]

QUESTIONS FROM THE VOID?

Our customer service coven stands ready to assist with any shadows of doubt:

Email: [email protected]
Sanctum Address: 2503 Conference Center Way, Mclean, US 22102
Response Time: Within 2-3 business days (our coven observes the ancient sabbaths)

May your dark collections always bring the perfect balance of mystery and delight to your haunted abode.

© Beserk Home Store | Where Dark Wonders Find Their Home
Last updated on the 13th moon of 2025